Virgin Media's turn. This is the exchange when I moved into a new flat in Winchester, while I'm on the general topic of extolling the totally apathetic incompetence of telecoms providers:
Me: 'Hi, can you install interbobs and your fibre optic tellymagic thing please?'
Virgin Media (VM): 'No problem. Next available date is a month'
Me: *sigh* 'Ok then. But make sure they come as I'll have to take a day off work'
~~~one month later with no interbobs or satellite telly~~~
Me: 'HI, your engineer's not here, it's midday, he's supposed to come in the morning?'
VM: 'Oh no, we cancelled that 3 weeks ago as you can't get fibre optic in that part of Winchester.'
Me: 'Did you call me, the fucking customer, and tell me?'
VM: 'Not my department. Sozzlepops'
I want to live in Stanley Unwin land.
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